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Support

  • Support home
  • User manual
  • All guides

Get started

  • First-time setup
  • Turn on & use the buttons
  • Pair with iPhone
  • Pair with Android
  • Set the time
  • Wake up & navigate
  • Use your watch off the course

Play golf

  • Start a round
  • Understand the golf screen
  • Read GPS distances
  • View hazards
  • Use Green View
  • Keep your score
  • Measure a shot
  • Use Slope Mode
  • Use the golf menu & finish a round

Fix a problem

  • Distances look wrong
  • My watch will not turn on
  • GPS is still searching
  • I cannot find my course

Care & updates

  • Battery & charging
  • Wear & change the band
  • Water resistance & care
  • Update or find a golf course

Resources

  • FAQ
  • Firmware updates
  • Replacement parts

Need more help?

Contact supportSend us your question directly.
Browse helpCurrent: Firmware updates

Support

  • Support homeChoose a task or find help with a problem.
  • User manualRead the illustrated guide or download the PDF.
  • All guidesBrowse every NAVO W1 guide.

Get started

  • First-time setupCharge, turn on, and choose language and units.
  • Turn on & use the buttonsPower on, wake the display, and use both buttons.
  • Pair with iPhoneConnect to NAVO Golf and enable permissions.
  • Pair with AndroidConnect to NAVO Golf and enable permissions.
  • Set the timePhone sync, GPS time, daylight saving, and manual time.
  • Wake up & navigateUnderstand swipes from the clock and during golf.
  • Use your watch off the courseWatch faces, Quick Settings, and round history.

Play golf

  • Start a roundFind GPS, select your course, and choose a starting hole.
  • Understand the golf screenDistances, swipe directions, and tap shortcuts.
  • Read GPS distancesFront, middle, and back of the green explained.
  • View hazardsRead full hazard names and front/carry distances.
  • Use Green ViewMove the pin to check the distance to the flag.
  • Keep your scoreStrokes, putts, FIR, GIR, and your scorecard.
  • Measure a shotMeasure from where you hit to where the ball finishes.
  • Use Slope ModeSwitch elevation-adjusted distances on or off.
  • Use the golf menu & finish a roundOpen tools, change brightness, and exit the game.

Fix a problem

  • Distances look wrongCheck the hole, GPS, Slope, units, and course data.
  • My watch will not turn onCheck power-on, charging contacts, and USB power.
  • GPS is still searchingFind GPS outdoors or follow the update-and-reset steps.
  • I cannot find my courseSearch for an update or request missing course data.

Care & updates

  • Battery & chargingCharge correctly and check a watch that will not turn on.
  • Wear & change the bandVideo guides for wearing the band and changing it with quick release.
  • Water resistance & careClean, rinse, and dry your watch.
  • Update or find a golf courseInstall course updates or report a missing course.

Resources

  • FAQQuick answers to common questions.
  • Firmware updatesUpdate your watch and see what has changed.
  • Replacement partsShop replacement straps and chargers.

Firmware changelog

Updates and fixes included in NAVO W1 firmware releases, listed newest first.

How to update your watch

  1. Charge your NAVO W1 and keep it close to your phone.
  2. Open the NAVO app and make sure your watch is connected.
  3. Open the menu, then go to My Device and select Check Updates.
  4. Install the available update and keep the watch close to your phone until it finishes.

Release notes

Version 1.6.6

NAVO W1
  • Black screen and apparent battery drain: Fixed an issue that could make the screen go black after around two hours, making the watch appear to have died or drained its battery. The battery itself was not actually draining.
  • Automatic hole progression: From this version onward, the watch automatically advances only to the next sequential hole (current hole + 1) when you reach that next hole’s tee box. This reduces incorrect hole changes when driving past other holes’ tee boxes. If you skip a hole or move farther ahead, swipe up or down on the golf screen until the desired hole appears.

Version 1.6.5

NAVO W1
  • Automatic time and date sync: The watch now automatically synchronizes its time and date with the connected phone through the NAVO app.

Version 1.6.2

NAVO W1
  • Default slope setting: Slope Mode is now off by default. It can still be enabled from Settings > Golf Settings > Slope Mode.

Version 1.6.0

NAVO W1
  • Default score prompts: Score tracking prompts are now off by default. During first-time setup, golfers can choose to turn them on.

Still experiencing an issue?

If the problem continues after updating, tell us your watch model, firmware version, and what happened.

Contact support
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Product

  • NAVO W1
  • Golf GPS Watch
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Guides

  • Best Golf GPS Watch
  • Garmin Comparison
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Support

  • Support home
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  • Call (888) 920-2777

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NAVO

Ready to play. A simple golf GPS watch with clear distances, essential stats, and no subscription.

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