Support FAQ
Answers to common NAVO W1 questions about setup and on-course use.
If you still need help after reviewing these answers, contact support and include your watch model and question.
Are all golf courses included?
Yes. NAVO covers over 42,000 courses worldwide.
Use the course search to double-check a club before you buy.
If a course is missing or has changed, we'll update it within 5 working days upon request.
How do course updates work?
Just send us:
- the course address
- the layout / map
- the scorecard
That's it -- we take care of the rest.
Is there a subscription?
No.
Course updates are free for life.
How long does the battery last?
More than two full rounds of golf on a single charge,
with up to 12 days of standby.
What comes with NAVO W1?
NAVO W1 comes with the watch and a magnetic USB charging cord.
Do I need my phone on the course?
No.
NAVO works independently on the course. All 42,000+ courses are already preloaded, so your phone is not needed while you play.
An optional app is available if you want to update your watch, manage courses, or review your game data.
What does the NAVO app do?
The NAVO app is optional for playing golf and recommended for updates and account services:
- Automatic warranty registration linked to your app email account
- Course updates - update existing courses or request missing ones (usually added within 5 days)
- Firmware updates - keep your watch up to date
- Faster customer support when your watch is connected to your account
- Score tracking & stats - track your performance over time (score progression, fairways hit (FIR), greens in regulation (GIR), and more)
How do I register my NAVO W1 warranty?
Your NAVO W1 warranty can be automatically associated with your account when you sign in to the NAVO app and connect your watch.
We recommend connecting your watch after purchase to simplify future support and warranty verification.
What should I do if distances look unusually high or inconsistent?
For the best distance experience, connect your NAVO W1 to the NAVO app and install the latest course updates before your next round.
If you do not have time to update before playing, prefer not to connect the app before the round, or if distances still appear unusually high or inconsistent on some holes, try turning Slope Mode OFF: Settings > Golf Settings > Slope Mode > OFF.
With Slope Mode OFF, NAVO shows standard GPS distances to the front, middle, and back of the green.